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    Patient Tools  /  FAQs

    FAQs

    Find quick answers to your questions about our policies and procedures. 

    What are the office hours?

    We are open Monday through Thursday 8 a.m. to 5 p.m. and Friday 8 a.m. to noon.   

    On which holidays is the office closed?

    The office is closed for the following holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

    Are you accepting new patients?

    At this time, Dr. Thomas is accepting new pediatric and adult patients.

    How long does it take to obtain an appointment?

    In order to avoid long waits for appointments, you will be offered same-day appointments for all visits if you desire.

    What do I need to bring with me to my appointment?

    Patients should bring the following items with them to their appointment: insurance card, a list of current prescriptions and over-the-counter medications, and insurance copay.

    What if I am late for my appointment?

    Patients arriving 15 minutes late for their scheduled appointment will be asked to reschedule. This ensures that all patients are seen in a timely manner.

    What if I become ill after hours, on a weekend, or holiday?

    Urgent calls after normal office hours, on weekends and holidays are handled through our "Call-A-Nurse" system. Call the office at 803-548-9393, listen to the message completely and hold on the line for a registered nurse to answer. If needed, a medical provider will contact you. For questions of a non-urgent matter, including medication refills, we ask that you call our office during regular business hours.

    Will you take care of me in the hospital?

    If you require hospital care, our physicians will arrange admission to the hospital of your choice. We hope you choose one of the many excellent hospitals in the Novant Health network. Novant Health Presbyterian Medical Center gives our patients access to first-class care and the most advanced treatments available. If you are admitted to a Novant Health Facility, Inpatient Care Specialists will monitor and oversee your care during your stay. Their is open communication between the hospitalists and our physicians. Each of us has access to the other's records. Because these inpatient specialists cover the hospital 24 hours a day, we believe patients receive prompt and professional care. When you leave the hospital, a complete summary of your treatment, including test results and medications, will be sent to our office and filed with your medical records.

    When will I receive my lab results?

    You should receive notification of lab results by mail or phone within two weeks of your test. If you have not heard from us after two weeks, please call our office. If your results require immediate notification, we will contact you.

    How do I obtain a prescription refill?

    Should you need a prescription before your next visit, please call your pharmacy. The pharmacy will fax our office the necessary information needed to process the request. Refills of prescriptions can take 48 to 72 hours to process, so please allow plenty of time for you medication(s) to be refilled before running out. We cannot provide refills during the hours the office is closed. Our night and weekend on call physicians are not able to refill your medications.

    Who do I call if I have a billing question?

    If you have billing questions, call us at 803-548-9393, or you can contact the centralized business office customer service line at 1-866-666-1279.